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Frequently Asked Questions |
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Our most commonly asked questions and answers are found
below.
1. What payment methods do you accept?
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Credit Cards are accepted:
We accept Visa, Mastercard, Discover, and American Express.
Credit cards are processed by paypal but no account is required to complete your
transaction.
PayPal is accepted.
We currently accept payments through PayPal. You can use your pay pal account to make
payment. Credit cards accepted by PayPal are Visa, Master Card, American Express,
and Discover.
CASHIER'S CHECKS, and MONEY ORDERS are accepted when using our mail order
form.
We DO NOT currently accept personal or business checks.
Payments made by cashier's check or money order will be shipped the next business day
following bank acceptance. Cashier's checks and money orders can only be used with
our mail order form.
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2. How do I know it's secure to make a payment on your
site?
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You can be assured that your transactions with the Family Fun Shop are
completely safe. All transactions are secured by using the industry standard SSL
encryption. This means that your payment information can only be seen by the Family Fun
Shop and our payment processors. PayPal payments are also secured with SSL
encryption.
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3. How do I make a
purchase?
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You can make purchases by two methods
1. ONLINE by credit card or with a Pay Pal account.
2. MAIL ORDER FORM (by credit card, cashier's check, or money order).
1. ONLINE PURCHASES by credit card or through a Pay Pal account.
Ordering online is simple. When you find an item you would like to purchase, simply
click "ADD TO CART" to place it in your shopping cart. This does not obligate you to make
a purchase, and items can be added or removed until you are ready to check out.
You can see what is in your shopping cart at any time by clicking "VIEW CART." This
will take you to a page that will let you see what you have placed in your cart and the
subtotal of charges that your items will cost.
When you are ready to purchase the items in your cart, you can click "VIEW CART" at
the top of any page and then click "READY TO CHECK OUT." You will then be taken to a
secure page where your can enter your payment information if you are paying by credit
card. The total of charges will be calculated for your order. When all of your
information is entered correctly, you will be asked to confirm your order. When you
confirm your order, your credit card will be processed on a secure server.
2. ORDER FORM PURCHASES BY MAIL(by mail you can pay by credit card, money
order, or cashier's check).
If you choose to order through the mail, simply download and print our CATALOG AND ORDER FORM. The catalog and order form file is in PDF
format and is 1.56 MB in size. Follow the instructions on the order form. Your payment
may be made by filling in your credit card information, or by including a cashier's check
or money order with the order form. The order form has instructions attached that tell
you how to complete the form and make your purchase.
Alternatively, your mail order form may also be faxed to us to complete your order.
Follow the instructions on the form for ordering and then fax your order to
801-825-1183.
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4. Do I have to pay sales tax on my order?
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If you are ordering from within the state of Utah, or your order is being shipped to
Utah, sales tax will be added to your order.
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5. Can I order by mail?
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Yes. An alternative to ordering online is to order by using our order form to make
your order and payment through the U.S. Mail. When ordering by mail, be sure to include
shipping costs and sales tax(sales tax is only applicable if you are ordering from within
the state of Utah or are having the order shipped to Utah). Our order form describes the
process of ordering by mail in detail.
If you wish to order by mail, please view and print our order form. Use the "back
button on your browser when you are finished printing the order form to return to the
shop."
Download our CATALOG AND ORDER FORM. Catalog is in PDF
format and is 1.56MB in size.
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6. How long does it take to receive my order once it has been
shipped?
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Most orders will arrive within 7-10 days, depending on the shipping method selected.
Tracking information will be provided when it is available so that you can follow the
progress of the delivery to your location. Faster shipping methods are available at
additional cost.
To learn more about our shipping options click
here.
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7. What is your return policy?
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You may view our return policy(which is located in our "Policies" page) by clicking here.
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8. Can I pick up my order from your location?
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No. Since we are an online store only, we are able to provide savings to our customers
by not having a retail location. We're sorry, but all orders must be shipped to our
customers.
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9. Can I have an order sent to a country outside of the United
States?
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Sorry, but we ship only to the United States of America.
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10. How can I contact someone at your site?
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Our customers commonly want to submit ideas, feedback, or other comments that help to
contribute to our site. Some of our customers have questions about products or
purchases.
For general questions, you can contact us by email at: info@familyfunshop.com.
For customer service inquiries, please see our Customer Service Page.
For suggestions about products, please contact us by email at:
productsuggestions@familyfunshop.com.
For article submissions, please click
here.
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12. How much do I have to pay for shipping and
handling?
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For online purchases, we charge for the cost of shipping only. We do not charge for
handling and packaging. The cost of shipping is determined by the weight, dimensions, and
other freight charges established by the carrier. Our shipping rates are adjusted
frequently to remain as close to the shipping companies' prices as possible.
Although we accept other methods of shipping, UPS ground services are our standard
shipping method to keep your shipping price low.
For orders made by our mail order catalog, shipping charges are estimated to allow
purchases by mail. These rates may vary from the actual rates of our carriers, but are
necessary to apply a standard that everyone can use to order by mail.
For online purchases, we charge what the carrier charges to ship the item and do not
charge for handling.
For mail order items, we use standard shipping rates which apply to everyone, which may
vary from actual prices of our shipping carriers.
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13. Do I have to set up an account with the Family Fun
Shop in order to buy something?
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No. It is our belief that you should not be required to fill out a membership form to
buy something. We do not gather information about our customers to sell or to compromise
their privacy. We believe that if you want to buy something, you should have the freedom
to do so without being required to fill out a membership form.
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